Data Deletion

Before you begin

Somexa uses device-based credentials rather than a personal login. Your app history is local, while some requested AI jobs and responses can be held on the server. Complete the in-app deletion process while the installation still has its credentials. Deleting the app first may prevent the server from identifying those device records.

Save any information you need before deleting it. The deletion flow removes records and is not an archive or a reversible hide action.

Delete data from the Android app

1. Connect your Android device to the internet and open Somexa.
2. Open Settings and find the control to delete this device’s data.
3. Read the confirmation describing server and local deletion, then confirm.
4. Wait for completion. If the app reports a pending or failed deletion, reconnect and retry before uninstalling.

The app cancels active scan and chat work, requests deletion of this installation’s server tasks and cached content, and then clears local profiles, scans, reports, manual entries, preferences and permissions. Its stored service credential is removed as part of completion.

What deletion covers

• Server weekly tasks, pending inputs and generated report results associated with this installation.
• Cached successful chat responses associated with this installation, with the device credential revoked to prevent further use.
• The local app snapshot, including profile information, saved readings, reports, manual entries and app-level permissions.

The server retains limited non-health revocation or task metadata for security and request handling. The standard server backup excludes health-input and generated-response content. Deletion through Somexa does not independently erase records held by Google Play, email providers, an AI processor under its retention controls or records that law requires to be retained. See the Privacy Policy retention section.

Withdraw permissions separately

You can revoke camera access in Android Settings → Apps → Somexa → Permissions. AI-related sharing choices can be changed in the app. Turning off a permission controls future access; it is not the same as deleting previously saved reports or an already-submitted job.

Request help by email

Contact yvonneguomm@gmail.com if you cannot reach the deletion controls, want support correspondence removed or need help understanding a pending deletion. Explain the issue and app version, if known.

Do not email passwords, device credentials, face photos or your complete health history. We will ask only for information reasonably needed to identify the relevant records. An email address alone does not identify an anonymous installation; we cannot remotely erase records that exist only on your phone. We will explain identification limits and applicable retention requirements rather than claim a deletion we cannot verify.

Subscriptions are separate

Neither deletion of data nor uninstalling Somexa cancels a Google Play subscription. To stop renewal, cancel through the Google Account used to purchase it. See the Subscription Policy cancellation instructions.